At Kiyo solutions, we are committed to customer satisfaction. Our refund policy ensures a fair and transparent process.
Refunds are applicable for items returned in their original condition within 14 days of receipt. The product must be unused, undamaged, and in its original packaging.
Items such as customized products, gift cards, and clearance sale items are non-refundable unless they arrive damaged or defective.
To initiate a return, contact our customer service team with your order details. We will guide you through the return procedure.
Refunds will be processed through the original payment method within 7-10 business days after we receive and inspect the returned item.
If you receive a damaged or incorrect item, contact our customer support immediately for a resolution.